App State’s new password and account access management platform, iam.appstate.edu, will replace password.appstate.edu on Monday, June 23.
This update is the second phase of Information Technology Services' three-phase Identity and Access Management (IAM) project. The third and final phase of this project will focus on external system integrations, as well as user access requests and supervisor approval processes.
IAM is a process that manages user access to resources such as devices, applications, data and the university’s network. The goal of the IAM project is to make it easier and faster to grant access to IT services and further automate account management.
Preparing for your next password change
ITS encourages faculty, staff and students to take these actions before their next password change:
Log in to iam.appstate.edu
Accept the Acceptable Use of Computing and Electronic Resources Policy
Accept the Appalachian State Statement of Confidentiality
Establish security questions
After June 23, all users will be directed to iam.appstate.edu to complete these steps during their next password change.
Security questions
In the new system, four predefined (platform-provided) and two user-defined (individually created) security questions are required.
Any previously set questions will not transfer to the new platform and will have to be reestablished the next time a user is prompted to make a password change.
Passwords for generic accounts
Generic or nonpersonal email accounts, such as support@appstate.edu, are tied to individuals at the university.
To update a generic email password, log in to iam.appstate.edu with personal App State credentials and select “Help Users” to see a list of associated generic accounts.
If a generic account's ownership needs to be updated, submit a Google Assistance ticket and select Google Account Assistance from the first drop-down menu.
Review this article, Update Nonhuman/Generic Account Passwords, for more information.
Resources
Review guidance on requirements, new employee or student processes and more at the IT Support Services Website (support.appstate.edu/password).
Review more information on the IAM web portal in our self-help Knowledge Base.
Questions
For assistance while making a password change, contact the ITS Help Desk at 828-262-6266, weekdays, 8 a.m.–5 p.m., or via email at support@appstate.edu.
For questions about the IAM project, contact our Identity and Access Management group at identitymanagement@appstate.edu or IT Project Management Office at group-it-pmo@appstate.edu.
App State’s new password and account access management platform, iam.appstate.edu, replaces password.appstate.edu, Monday, June 23.
A black, gold and white graphic with connecting circles combining the applications of Identity and Account Access Management including password management, access, automation and identity management