Information Technology Services

Forms & Tips

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IT Acquisition Request forms

Follow the steps for the appropriate request through the university Service Desk Portal for a:

Important tips

  1. Comparison: Always check the Service & Software Catalog for the desired item or possible alternative options already in our inventory. 
    1. Contact IT Support Services by submitting an Account Assistance ticket if you need assistance to assess your needs and find available matching solutions. 
  2. Plan ahead: Request with plenty of lead time ahead of project implementation deadlines.
  3. Collaborate before submission:Review the questions in advance of submitting the form. Make a copy of the spreadsheet to collaborate on answers. 
    1. Questions for Software/Service requests 
    2. Questions for Hardware requests
  4. Detailed: Be descriptive in your request.
  5. Include relevant vendor documentation:
    1. HECVAT (Higher Education Community Vendor Assessment Toolkit)
    2. VPAT (Voluntary Product Accessibility Template)
    3. Privacy policy
    4. Integration documentation
  6. Stakeholders: Indicate who needs access to the request ticket.

Glossary

Review statuses

  • In review: request submitted and under review, awaiting initial response
  • In progress: review team is working on the request
  • Waiting on review team: waiting on individual review team to share their findings
  • Waiting on customer: review team needs more info from the customer
  • Waiting on vendor: review team needs more info from the vendor

Resolution statuses

  • Approved: request is approved to move forward

    • In extenuating circumstances, a software may be granted provisional approval pending the completion of certain outstanding requirements before final approval is granted. In this situation, IT Leadership assumes ownership of any risks associated with the software until final approval or declination is determined. Due to the inherent risk and accountability involved, provisional approval is used sparingly and only when absolutely necessary.

  • Approved for pilot: request is approved, but in a limited capacity for testing/demo purposes
  • Canceled: customer withdrew the request
  • Declined: request is not approved to move forward
  • Expedited: request is approved to move forward based on a prior approval

Acronyms

  • CIO: Chief Information Officer
  • ITS: Information Technology Services
  • OIS: Office of Information Security (in ITS) 
  • PCI: Payment Card Industry
  • PCOC: Payment Card Oversight Committee
  • PMO: Project Management Office (in ITS)
  • SLA: Service Level Agreement
  • UComm: University Communications