Information Technology Services (ITS) is migrating several core platforms to the cloud to better serve the campus community with a centralized platform for service and knowledge management.
This migration affects the Support Ticket Portal (log in required), and Confluence, which hosts the Software and Service Catalog and the Appalachian Technology Knowledge Base.
Downtime and Migration Schedule
Please note the following service interruptions and plan accordingly:
Service outage: Friday, July 10, through Sunday, July 12, the Support Ticket Portal will be unavailable. The Software and Service Catalog and Knowledge Base will be read-only — you can view pages, but no edits can be made.
Limited service: Monday, July 13, through Friday, July 17, the portal will be restored with limited options while we finalize migration.
Fully restored: By the end of the day on Friday, July 17.
What will change
A noticeable difference will be the look and feel of the portal itself. Instead of a menu on the left side, categories will appear on the page, followed by a drop-down menu on subsequent pages.
All Confluence pages will be redirected to the new platform at appstate.atlassian.net. See a visual example of portal differences and find resources on the Cloud migration project page.
Support
For assistance during the migration:
Contact the ITS Help Desk at 828-262-6266 from 8 a.m.–5 p.m. weekdays
Drop by the Tech Support Centers
About this Project
This update will provide a more robust and modern platform for service, work and knowledge management and collaborative work. This migration is not just a technical upgrade; it is a commitment to improving how we serve the university community.
Atlassian company logo, white A and Blue background
ITS is migrating several core platforms to Atlassian cloud from our previous on-premise data center.