Office of Disability Resources SLA
All SLAs are per the University’s regular business hours; Monday - Friday, 8 a.m. - 5 p.m. unless otherwise noted.
- Initial Response - someone from ODR will begin work on your request within 3 days of receipt of your request transitioning the request from “in review” to “in progress."
- Within 5 days following the initial ODR response, you will receive a follow-up notice with a request for additional information needed for the review or be notified with an update to the ticket saying that information was requested from the vendor.
- If the additional information is not received within 30 calendar days of first being requested, the request will be declined.
- Requests will be resolved within 2 weeks of receiving all information required for review. If there is a delay, the client will be notified.
IT Acquisition review teams work alongside each other. Requests are not considered done until all required reviews are resolved. This SLA is for ODR to evaluate the request for accessibility ensuring inclusion for individuals with disabilities.