Information Technology Services

IT Acquisitions SLAs

What is an SLA?

A Service-Level Agreement is a commitment between a service provider (us - the review team) and a client (you - the requestor).

Within the IT Acquisitions process there are multiple SLAs and they may vary by each review team.  All SLAs are per the University’s regular business hours; Monday - Friday, 8 a.m. - 5 p.m. unless otherwise noted.

To review the SLA associated with a specific review team see the follow list:

• Information Technology Services
  • Enterprise Applications, Infrastructure, Support & Project Management
  • Office of Information Security risk review
  • Academic Technologies
• Office of Disability Resources
• UComm