IT Acquisitions SLAs

IT Acquisitions SLAs

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What is an SLA?

A Service-Level Agreement is a commitment between a service provider (us - the review team) and a client (you - the requestor).

Within the IT Acquisitions process there are multiple SLAs and they may vary by each review team.  All SLAs are per the University’s regular business hours; Monday - Friday, 8 a.m. - 5 p.m. unless otherwise noted.

To review the SLA associated with a specific review team see the follow list: