Recent deployments:

  • New functionality for students to view grades, request an enrollment verification/transcript & view unoffical transcript.

Coming Soon:

  • New functionality for students to submit registration overload requests.

Project: Self-Service


Deploy Self-Service (Banner 9) modules to campus 

Project Overview

Appalachian deployed Self-Service for administrative services and is now implementing Self-Service to give our faculty, staff and students a modern mobile-friendly interface with updated functionality.

Project Updates

Self-Service, Banner 9, upgrade project continues with new improvements to Student Access and Resources

Student Self-Service update Fall 2023

Information Technology Services (ITS) will be releasing new versions of select Student Self-Service pages on Tuesday, Dec. 5 as we continue the Self-S...

Project Details

Some benefits of our Self-Service upgrade include:

  • All users will benefit from mobile-friendly design, improved interface and more web browser options

  • Faculty & Advisor Improvements:

    • Advising Student Profile consolidates a student’s profile, education and career path to a single page that is accessible to advisors and students
    • Class Roster and View Grades functionality allow faculty to review their students’ academic profiles and schedules, communicate with students over email, print class rosters and more
    • View Grades lets faculty members and advisors view a student’s academic progress
  • Student Improvements:

    • New intuitive registration and course schedule planning tools with a mobile-friendly design
    • Action item messages to remind students of important tasks that need their attention prior to registration or the start of an academic semester
  • Employee Improvements:

    • Web Time Entry interface now gives a nice summary of leave balances
    • New “My Team” feature shows people that report to you
    • New “profile” page shows all contact information you have on file in one place
  • Finance Improvements:

    • Better interface for creating journal entries
    • Better interface for conducting budget queries





What is Self-Service?

  • Banner is our system of record for students, academic programs, financial information, HR and payroll. Banner encompasses Self-Service modules for employees and students, as well as administrative applications. Self-Service can be accessed on AppalNet,

Why are we moving to Banner 9? 

  • This is a campus-wide initiative that supports the university’s strategic goals to build a responsive infrastructure for a sustainable campus. 
  • This is also a universal system-wide change as any institution using the Banner platform is upgrading as support and maintenance of Banner 8 Self-Service will no longer be available. 
  • It has a more modern interface, new tools and improved capabilities. 
  • Upgrades will also support more web browsers and mobile technology platforms to allow full browser support and an improved mobile experience

What is the timeframe for implementation?

  • 2019 - Ellucian announced changes are coming and the project was created.
  • 2020–2022 - COVID and other projects shifts priorities
  • 2023 - Amid other projects shifting priorities, try to regain momentum by deploying Employee and Finance modules as well as a few Student and Faculty pages.
  • 2024 - Focus on core deployments as Ellucian will end support and provision of security patches as well as Federal Regulatory updates for SSB8.

How can I access Self-Service? 

  1. Go to and select “Log into Self-Service.”
  2. For full directions and further information on time and leave entry, visit our self-help Knowledge Base.

Who do I contact for more information?

  • If you have questions or need assistance with Self-Service please contact the IT Support Services Help Desk at 828-262-6266.
  • If needed, you may also contact the appropriate Banner Module Administrator.
  • If you have questions about the Self-Service update (Banner 9) project contact our IT Project Management Office at
  • Check out our online training for Payroll